Maze Hosting has highly available network connections and offers a 99.9% uptime guarantee. This applies to the availability of our network and not your personal internet connection.

Maze Hosting Availability Guarantee ensures Internet connectivity is provided to Maze Hosting customers 99.9% of the time and, as set forth below; Maze Hosting will credit Customer's account if Maze Hosting fails to meet this Network Uptime Guarantee during any given calendar month.

At Customer's request, Maze Hosting will calculate Customer's "Network Unavailability" in a calendar month. "Network Unavailability" consists of the number of minutes that the Maze Hosting Network was not available to the customer, but will not include unavailability which Customer fails to report to Maze Hosting within three days, or any unavailability resulting from

1. Scheduled Maze Hosting Network Maintenance.

2. Equipment failure.

3. Customer's applications or equipment.

4. Acts or omissions of Customer.

5. Any use or user of the service authorized by Customer

6. Reasons of Force Majeure.

For each cumulative one hour (60 minutes) of Network Unavailability or fraction thereof in any calendar month, Customer's account shall be credited for the pro-rated charges for one day of the Maze Hosting Monthly Fee, up to but not exceeding the monthly hosting fee. This does not include additional charges.

Limitations of Guarantee

The total credit granted to customer by any aspect of this SLA during any calendar month will not exceed the monthly fee for the same calendar month.

All guarantees will not apply if downtime or unavailability occurs during standard Maze Hosting maintenance windows, when Customer is notified at least 24-hours in advance of maintenance activities or unavailability of service guarantees.

Credits or remedy will be provided only upon request of the customer. Requests for credit due to Internet Connectivity must be received within 3-days of the failure.

No guarantee or remedy will be provided at any time for failures determined attributable to reasons of Force Majeure.

This SLA in no way construes Maze Hosting will guarantee performance against failures of application specific failures, such as web server software, operating system software, failing hardware, web site application features, database performance or related components. It will be at Maze Hosting sole discretion to determine fault and identify failure to perform under the obligations of this SLA.